Payments, refunds and security

1. Available payment methods

Online payments may be processed through Payme, Click, Uzum Bank, ATMOS or Rahmat. Depending on the checkout page, UZCARD, HUMO, Visa and Mastercard cards, in-app confirmation or a QR code may be supported. Some clubs also accept cash at the venue. Some tournament and event organisers take payment by transfer to their own card: the user then sends the money to the organiser from their own banking app and gives the payer's name; such a transfer does not pass through PlayPadel, and the organiser confirms receiving it. If the organiser has deleted their account, PlayPadel reviews the reported transfer instead.

The final amount in Uzbek soum, booking contents, required prepayment and any service fee are shown before checkout. PlayPadel does not charge a user without their action and does not store the full number, expiry date or CVC/CVV of the card the user pays with — the selected payment provider processes them.

2. How online payment works

After selecting a method, the user is sent to the provider's protected app or checkout page. A booking is confirmed only after a successful payment status is received. An incomplete or declined operation is not a payment; a temporarily held slot is released after the hold expires.

• A payment is tied to a specific booking number and exact order amount.
• Repeated provider notifications are handled idempotently and do not confirm the booking twice.
• Payment status is checked through protected server notifications from the payment provider.

3. 3-D Secure and cardholder verification

Visa and Mastercard payments use 3-D Secure when it is supported by the selected provider and required by the issuing bank. The bank may ask the user to confirm with a one-time code, biometrics or its mobile app. The bank or payment provider decides whether and how verification is required; PlayPadel does not receive the verification credentials.

4. Risk and fraud controls

PlayPadel, banks and payment providers apply technical and organisational measures to identify and restrict suspicious operations. These include the Bank's antifraud monitoring capabilities and the restrictions set out in the internet acquiring agreement.

• automatic checks against applicable limits and restrictions;
• verification of the amount, order identifier and payment status;
• temporary suspension, additional review or rejection when fraud indicators are detected;
• limits on repeated attempts and protection against processing the same operation twice;
• coordination with the bank and payment provider on disputed or suspicious operations.

5. Cancellations and refunds

The club sets the free cancellation deadline, which the Service shows during booking. If a paid online booking is cancelled within that period, PlayPadel automatically initiates a refund through the same provider. Funds are returned to the original payment method. The payment processing service fee is non-refundable.

The posting time depends on the provider and card-issuing bank. If an automatic refund does not complete, the request remains under review by the club and support. Send the booking number, payment date and amount for review; never send a full card number or CVC/CVV.

After the free cancellation deadline, or in case of a no-show, a refund is made only where the club's rules or applicable law require it. Current terms are always shown before payment.

6. Contact

The platform operator is EVENTCHI LLC, taxpayer ID 313 293 372, Nurxon street 2, Berk street 7, Qozirobod MFY, Chilanzar district, Tashkent, Republic of Uzbekistan. For payments, cancellations or refunds: support@playpadel.uz. Include the booking number and do not send card credentials.